Dealing with water damage in your home or business can be a daunting task. It’s crucial to act fast and contact a professional water damage restoration specialist to minimize the damage and reduce the risk of mold growth. But what should you expect when you make that call? This comprehensive guide will walk you through the entire process, from initial contact to post-restoration care, helping you to better understand what to expect from your water damage restoration journey.

Initial Contact and Evaluation

The first thing you should expect when calling a specialist is a prompt response. Water damage worsens with time, so it’s essential that the restoration team starts the process as soon as possible. They’ll gather critical information to understand the extent of the damage and provide advice on any immediate steps that you may need to take.

During the initial call, the specialist will ask specific questions to determine the extent of the damage. They may inquire about the source of water, the affected areas of your property, and the time water has been present. This information will help them estimate the necessary equipment and staff needed for their initial assessment.

Once the specialist has a general understanding of the situation, they’ll schedule a professional assessment. This on-site visit will allow them to thoroughly inspect the damage and develop an appropriate restoration plan tailored to your situation.

Water Damage Assessment

During the inspection, the specialist will determine the exact extent of the damage, identify the water source, and categorize the water type (clean, gray, or black). They’ll also assess any safety hazards, such as electrical threats, and advise you on whether it is safe to remain on the property during the restoration process.

Once they have assessed the damage, the specialist will provide you with a comprehensive estimation, detailing the scope of the work, expected timelines, and costs. They will also discuss any insurance coverage related matters and provide advice on what to do, and more importantly, what not to do during the restoration process.

There are various services that a water damage restoration expert can provide, tailored to your specific needs. Professional water damage restoration services in De Pere include water extraction, drying, damaged material removal, dehumidification, disinfection, and structural repair. They’ll use state-of-the-art equipment and employed trained technicians to ensure proper restoration of your property.

Aside from water damage, restoration companies can also help homeowners and businesses dealing with other types of disasters. For example, disaster restoration in Green Bay may entail services for fire damage cleanup, mold remediation, and biohazard cleanup, ensuring a comprehensive response to various disaster-related situations.

Water Extraction and Drying

Once the assessment is complete, the restoration team will begin removing any standing water. They will use industrial-grade equipment, such as submersible pumps and wet vacuums, to rapidly extract excess water and reduce the chances of long-term damage.

After water extraction, the focus shifts to the drying process. The goal is to return the affected space’s moisture levels to normal rapidly. This process may include removing wet materials like carpets and furniture, setting up air movers and dehumidifiers, and continuously monitoring the drying progress.

Cleaning and Disinfection

A critical aspect of the restoration process is ensuring that the affected areas are cleaned and disinfected thoroughly. This step aids in removing any dangerous bacteria or mold spores before they have a chance to multiply and cause further damage.

The restoration team will remove debris and dispose of all unsalvageable materials impacted by water damage. This may include carpets, drywall, or insulation. They’ll ensure proper disposal and compliance with any applicable regulations for waste management.

The restoration team will use specialized cleaning agents to disinfect the impacted areas, helping to eliminate any dangerous bacteria, pathogens, and mold. By thoroughly cleaning and disinfecting the site, they’ll minimize the risk of any health hazards and future damage.

Structural Repair and Restoration

After thorough cleaning and disinfection, the team will focus on repairing structural components damaged by water. This may involve installing new drywall, flooring, or ceiling materials, as required.

During the repair process, the team will also address any structural weaknesses they may have discovered, such as cracks in the foundation or improperly sealed windows, to prevent future water damage episodes and ensure your property’s safety and structural integrity.

Coordination with Insurance Companies

The restoration company will likely work closely with your insurance provider to facilitate the claims process. They’ll help you with documentation, photos, and other essential information required by the insurance company to process your claim.

They’ll also ensure that you receive fair compensation for your damages, working as an advocate on your behalf to negotiate with your insurance provider and ensure the best possible outcome for your claim.

Post-Restoration Care and Maintenance

Once your property has been restored, the specialist will advise you on how to prevent similar incidents in the future. They’ll share tips, identify potential problem areas, and suggest routine maintenance tasks to stay ahead of water damage.

It’s critical to recognize signs of water damage and act quickly when you spot them, but sometimes the damage may be too severe for DIY solutions. In these cases, contacting a professional restoration specialist is your best bet to mitigate the damage and prevent further issues.


When calling a water damage restoration specialist, you can expect prompt response, comprehensive assessment, professionally executed restoration services, and guidance for future prevention. It’s important to choose a reliable and experienced company that can swiftly handle your problem and get your property back to its pre-damage state.